How to suspend a website

Suspending a website means that only the website will be unavailable.  All other services including email, FTP for existing accounts will remain working.
All existing website files will still remain on the server.
Billing continues and remains unchanged.
If you're looking to disable the entire hosting service instead, refer to KB article How to disable hosting service

To suspend a website follow these steps:

1. Log into your Action Global Cloud Billing Portal by going to https://www.wsigenesis.com and click Login

2. Navigate to Services > My Services

3. A list of your services will be displayed including hosting plan type, domain name, price, billing cycle, next due date, and status

4. Click on the service you wish to access

5. Click Open control panel

6. Ensure the desired website is selected on the Subscription drop down list located on top right

7. Navigate to Websites

8. Click Suspend

9. (Optional) Click Edit error page to edit the custom error document page that will appear to visitors

Note: Visitors will be redirected with the search engine-friendly 503 HTTP code to the custom error document page set in step #5.


To activate the website follow these steps:

1. Log into your Action Global Cloud Billing Portalhttps://billing.wsigenesis.com/clientarea.php

2. Navigate to Services > My Services

3. A list of your services will be displayed including hosting plan type, domain name, price, billing cycle, next due date, and status

4. Click on the service you wish to access

5. Click Open control panel

6. Ensure the desired website is selected on the Subscription drop down list located on top right

7. Navigate to Websites

8. Click Activate

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