1. Log into your Action Global Cloud Billing Portal by going to https://www.wsigenesis.com and click Login
2. Navigate to Services > My Services
3. A list of your services will be displayed including hosting plan type, domain name, price, billing cycle, next due date, and status
4. Click on the service you wish to access
5. Click Open control panel
6. Ensure the desired website is selected on the Subscription drop down list located on top right
7. Navigate to Websites
8. Click on the down arrow to show all available features
9. Click Password-Protected Directories
10. Click Add Protected Directory
11. A list of protected directories will be listed. Click on the directory to manage.
12. A list of users will be listed. Click on the user to manage.
13. Enter New Password
14. Click OK