How to find FTP host address Print

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If the website is live and using Action Global Cloud name servers, the FTP host address is ftp.domain.tld


If the website is not yet live or is not using Action Global Cloud name servers, you must use the IP.  To find the IP follow steps below:

1. Log into your Action Global Cloud Billing Portal by going to and click Login

2. Navigate to Services > My Services

3. A list of your services will be displayed including hosting plan type, domain name, price, billing cycle, next due date, and status

4. Click on the service you wish to access

5. Click Open control panel

6. Ensure the desired website is selected on the Subscription drop down list located on top right

7. Navigate to Websites & Domain

8. The IP address will be listed and the dns is hosted then automatically it will be ftp.domain.tld

httpdocs represents the root of the website.  All site files must be uploaded to httpdocs folder.

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