Parent paths are allowed by default. These steps will allow you to check and change this setting.
1. Log into your Action Global Cloud Billing Portal by going to https://www.wsigenesis.com and click Login
2. Navigate to Services > My Services
3. A list of your services will be displayed including hosting plan type, domain name, price, billing cycle, next due date, and status
4. Click on the service you wish to access
5. Click Open control panel
6. Ensure the desired website is selected on the Subscription drop down list located on top right
7. Navigate to Websites
8. Click on the down arrow to show all available features
9. Click Virtual Directory
10. Click Directory Properties
11. Find the option Allow to use parent paths
12. Change as desired > OK
